Product Care

Make sure your new jewellery stands the test of time by treating it as the precious item it is. Avoid wearing your jewellery when using chemicals or harsh cleaning products, when gardening or playing contact sports. Put jewellery on only after applying make-up and moisturisers. Avoid wearing jewellery while bathing, showering or swimming.

Our staff are happy to help arrange maintenance and repairs for your piece. Visit any Zamels store as soon as you notice any loose claws or clasps or other potential problems. Do not attempt to clean damaged jewellery.

Two-tone and white gold jewellery has been rhodium plated to enhance its appearance. The plating is not permanent and may require replating in the future.

When not wearing your jewellery, store it with the care it deserves. Coloured stones may fade overtime if left in direct sunlight. Dropping jewellery or knocking it on hard surfaces may result in scratches and dents.

To help your jewellery maintain its gleam, clean your pieces regularly. Clean diamonds in a warm mild soap solution to keep their sparkle. Precious Gem pieces should be cleaned in a warm suds and ammonia solution and gently brushed with a soft toothbrush before rinsing in clean warm water.

Professional polishing cloths for gold and silver are available for purchase in Zamels stores. If your piece requires a more professional clean, staff at any of our Zamels stores are happy to clean it for you at no charge if you drop in with your receipt.

Refund Policy

Dear Customer

Please choose your purchase carefully. We don’t give refunds if you simply change your mind or make a wrong decision.

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.

Shipping costs related to the return of an item are at your cost and must include tracking. All returns must be assessed before any determination can be made about the product, and repair, replacement or refund is only offered for items that have been deemed defective. Items will be assessed within 20 business days of receipt. Remember refunds are not given for change of mind. Where a refund is given for a defective item, the cost of that item only will be refunded via the payment method used for purchase. There is no refund for shipping charges.

Alternatively, you may take your item to any Zamel’s store. It will then be assessed under the same conditions as above before any remedy is given.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at consumerlaw.gov.au.

Please retain your receipt for proof of purchase.

Delivery Information

How much does shipping cost?

Zamel’s Jewellers charge a flat fee of $9.90 for all orders within Australia.

How long will my delivery take?

Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing may take up to seven (7) additional business days to complete. Special Orders are excluded from these delivery times, please see individual products for Special Order time frames.

What could delay my order?

Whilst we endeavour to fulfill all orders, please be aware that some styles may not be available at the time of order, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfill your order.

We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 – 2 business days before they are actioned.

You can check the status of your order by emailing sales@zamels.com.au or calling 08 8228 4525 – please ensure you have your order number to hand.

How do I track my order?

When your order is shipped, you will receive an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address for collection at a nearby post office or alternate pick-up arrangements.

Do you ship internationally?

Unfortunately at present we don’t have the capability to service overseas markets, though may do so in the future.

Can I change my delivery address?

We require that the credit card billing address and the delivery address match. As we process and pack your order as soon as possible, should you notice an error in the address entered, you can only amend the shipping address if your order has not been processed by our warehouse team. To correct shipping address errors, please contact our Customer Service Team as soon as possible on 08 8228 4525.

Ring Sizing

Ring size information is coming soon.