Terms and Conditions

Terms of Use

The Jewellery Group Pty Limited (“Zamel’s” “us” “we”) owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. If you do not agree to the Terms and Conditions, please do not use or access this website.

Website Disclaimer

If the Website contains any typographic errors then we reserve the right to correct such errors. Items which are advertised on promotion have been ticketed for sale at higher prices before the promotion commenced. Sales may have taken place at lower than ticketed prices.

Despite all reasonable safety measures from Zamel’s, this website cannot be guaranteed to be error free. The presence of any such errors will not be a breach of this agreement. Zamel’s cannot guarantee any data or links available for on this website are free of viruses or other spyware. You must take your own precautions to ensure that the method which you employ for accessing the website does not expose you to any risk.

Product Disclaimers

Some products may appear larger or smaller than their actual size, and colours may vary on screen. If you require clarification on the size or colour of any item, please arrange an in-store appointment prior to committing to purchase these items. Zamel’s cannot be held responsible for any such errors or omissions.

Payment

You must pay for products purchased on the Zamel’s website at the time of placing an order, in the manner explained on this website.

Availability

Zamel’s uses its best effort to ensure products ordered are available for delivery. Otherwise, in most cases Zamel’s will notify you where a product is unavailable prior to you completing your order. You acknowledge that in certain circumstances this is not possible, and Zamel’s may need to decline an order you have placed for a product where Zamel’s determines that it is unavailable for delivery. We do not accept responsibility for any items advertised on this website that may be unavailable due to circumstances beyond our control. Rainchecks or equivalent goods may be offered if stock is unavailable.

Delivery

Delivery terms including delivery areas, delivery costs and estimated delivery times are contained in Zamel’s Delivery Policy. We retain ownership and title of the goods we supply to you until we have received the full price for the goods, relevant delivery charges, and dispatched your order.

Change of Products and Price

Zamel’s may change the prices on this website at any time. Product availability and product prices may vary between Zamel’s retail stores and those found on this website.

Payment Plans

Please click HERE for our payment plans.

Lay-By

Please click HERE for our Lay-By policy.

Warranties, Guarantees and Refund Policy

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Please retain your receipt for proof of purchase.

All goods purchased via this website are subject to our Refund Policy. To view this policy click HERE.

Intellectual Property Rights

All content in the Website (including text, graphics, logos, recordings and software) are either owned by The Jewellery Group Pty Limited, or licensed to us by third parties, and is subject to Copyright under Australian and International law. Except where specifically noted, no information or graphics on this website may be copied, replicated, downloaded or reproduced in any form without our express written consent.

Privacy Statement

We will comply with the terms of our Privacy Policy available HERE, and you consent to the terms of this Privacy Policy.

Governing Law and Jurisdiction

These Terms and Conditions are governed by, and construed in accordance with the laws of South Australia. If a dispute arises regarding these terms of use, you agree to submit to the exclusive jurisdiction of the courts of South Australia.

Product Care

Make sure your new jewellery stands the test of time by treating it as the precious item it is. Avoid wearing your jewellery when using chemicals or harsh cleaning products, when gardening or playing contact sports. Put jewellery on only after applying make-up and moisturisers. Avoid wearing jewellery while bathing, showering or swimming.

Our staff are happy to help arrange maintenance and repairs for your piece. Visit any Zamels store as soon as you notice any loose claws or clasps or other potential problems. Do not attempt to clean damaged jewellery.

Two-tone and white gold jewellery has been rhodium plated to enhance its appearance. The plating is not permanent and may require replating in the future.

When not wearing your jewellery, store it with the care it deserves. Coloured stones may fade overtime if left in direct sunlight. Dropping jewellery or knocking it on hard surfaces may result in scratches and dents.

To help your jewellery maintain its gleam, clean your pieces regularly. Clean diamonds in a warm mild soap solution to keep their sparkle. Precious Gem pieces should be cleaned in a warm suds and ammonia solution and gently brushed with a soft toothbrush before rinsing in clean warm water.

Professional polishing cloths for gold and silver are available for purchase in Zamels stores. If your piece requires a more professional clean, staff at any of our Zamels stores are happy to clean it for you at no charge if you drop in with your receipt.

Refund Policy

Dear Customer

Please choose your purchase carefully. We don’t give refunds if you simply change your mind or make a wrong decision.

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.

Shipping costs related to the return of an item are at your cost and must include tracking. All returns must be assessed before any determination can be made about the product, and repair, replacement or refund is only offered for items that have been deemed defective. Items will be assessed within 20 business days of receipt. Remember refunds are not given for change of mind. Where a refund is given for a defective item, the cost of that item only will be refunded via the payment method used for purchase. There is no refund for shipping charges.

Alternatively, you may take your item to any Zamel’s store. It will then be assessed under the same conditions as above before any remedy is given.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at consumerlaw.gov.au.

Please retain your receipt for proof of purchase.

Delivery Information

How much does shipping cost?

Zamel’s Jewellers charge a flat fee of $9.90 for all orders within Australia.

How long will my delivery take?

Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing may take up to seven (7) additional business days to complete. Special Orders are excluded from these delivery times, please see individual products for Special Order time frames.

What could delay my order?

Whilst we endeavour to fulfill all orders, please be aware that some styles may not be available at the time of order, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfill your order.

We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 – 2 business days before they are actioned.

You can check the status of your order by emailing sales@zamels.com.au or calling 08 8228 4525 – please ensure you have your order number to hand.

How do I track my order?

When your order is shipped, you will receive an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address for collection at a nearby post office or alternate pick-up arrangements.

Do you ship internationally?

Unfortunately at present we don’t have the capability to service overseas markets, though may do so in the future.

Can I change my delivery address?

We require that the credit card billing address and the delivery address match. As we process and pack your order as soon as possible, should you notice an error in the address entered, you can only amend the shipping address if your order has not been processed by our warehouse team. To correct shipping address errors, please contact our Customer Service Team as soon as possible on 08 8228 4525.

Ring Sizing

Ring size information is coming soon.